Wireless Headsets FAQ
USB Dongle Disconnected
1. Reinsert the USB dongle and check the sound input in the computer settings.
2. If the volume of headsets is low or muted, click Volume + to increase the computer volume.
Bluetooth Connection Failed
1. Forget the R02/R03 device on your phone's Bluetooth settings.
2. Press and hold the Power Button for 5s to enter Bluetooth pairing.
3. Select R02/R03 in your phone's Bluetooth devices.
Microphone Not Working
1. Reinsert the USB dongle with the microphone facing your mouth.
2. Check the sound input devices in the computer settings.
3. If steps 1 & 2 don't work, click the Mic mute button to toggle the microphone ON/OFF.
Failed to Switch Audio Devices
1. During a phone call, the audio source can't switch to the computer.
2. During a phone call, double-click the Power Button to switch between the phone speaker and the headset.